Guide to Service Hours
| Type | Transaction | Service Hours | |||
|---|---|---|---|---|---|
| Weekday | Saturday (Bank Holidays) | Holidays | |||
| Deposit Account | Inquiries | 24 hours a day, 365 days a year | |||
| Cashier’s Check Inquiry (Hana Bank) | |||||
| Cashier’s Check Inquiry (Other Bank) | 08:00~23:00 | 08:00~23:00 | 08:00~23:00 | ||
| Open Deposit | 24 hours a day, 365 days a year | ||||
| Terminate Deposit Account | 09:00~22:00 | Unavailable | Unavailable | ||
| Pay Savings/Installment | 24 hours a day, 365 days a year | ||||
| Pay Trust | 00:00 - 24:00 (Available deposit time may vary.) Base price product (Passbook account number ending in 57) 10:00 - 24:00 |
Unavailable | Unavailable | ||
| New/Repurchase Collective Investment Securities |
09:00~17:00 | Unavailable | Unavailable | ||
| Transfer | Intra-bank Transfer | 24 hours a day, 365 days a year. Virtual account deposits are not available during settlement hours (23:40 - 00:20 and 16:30 - 16:35). | |||
| Inter-bank Transfer | 24 hours a day, 365 days a year (Transactions are not available between 23:50 and 00:05 when the Korea Financial Telecommunications and Clearings Institute settles accounts) | ||||
| Scheduled Transfer (Hana Bank) | 24 hours a day, 365 days a year Scheduled transfers are not available between 23:50 and 00:05 when the Korea Financial Telecommunications and <br />Clearings Institute settles accounts and when the actual transfer date falls on a holiday including Saturdays. | ||||
| Scheduled Transfer (Inter-bank) | |||||
| Collective Investment Securities Deposit | 09:00~17:00 | Unavailable | Unavailable | ||
| Check Transfer History | 24 hours a day, 365 days a year | ||||
| Credit Card | Inquire Card Ownership Data | 24 hours a day, 365 days a year | |||
| Review Payment Records and Transaction Limits | |||||
| Cash Advance | |||||
| Visa Secure Payment Service | |||||
| View Prepayment History | |||||
| Prepayment/Cancellation | 09:00 ~ 21:00 | Unavailable | Unavailable | ||
| Cash Advance of Overdue Amount | 09:00 ~ 16:00 | Unavailable | Unavailable | ||
| Get Replacement Card | 24 hours a day, 365 days a year | ||||
| Apply for Additional Traffic Features | |||||
| Loan | Inquire | 24 hours a day, 365 days a year | |||
| Interest Payment | 08:30 ~ 23:30 | Unavailable | Unavailable | ||
| Repayment | 08:30 ~ 23:30 | Unavailable | Unavailable | ||
| Deposit-Secured Loan | 09:00 ~ 17:00 | Unavailable | Unavailable | ||
| Card Loan | 24 hours a day, 365 days a year | ||||
| Automatic Transfer | Register/Inquire/Cancel Automatic Transfer | 24 hours a day, 365 days a year | |||
| Pay Utility Bill | Giro | 00:30 ~ 22:00 | |||
| Local Tax | |||||
| National Tax | |||||
| Tariff | 00:30 ~ 22:00 | ||||
| Living Expenses/Fees | 00:30 ~ 22:00 | ||||
| Social Insurance Premium | 07:00 ~ 22:00 | ||||
| Penalty Payment | 00:30 ~ 22:00 | ||||
| Funds and Other Taxes | 00:30 ~ 22:00 | ||||
| University Tuition | 09:00 ~ 16:30 | Unavailable | Unavailable | ||
| Change Personal Information | Change Customer Information | 24 hours a day, 365 days a year | |||
| Change Password | |||||
| Change Transfer Limit | |||||
| Change Email Service | |||||
| Change Withdrawal Account | |||||
| Report Loss | Report a Lost Passbook, Seal, or Cash Card | 24 hours a day, 365 days a year | |||
| Report Lost Keycard Lock | |||||
| Credit Card Lost Report | |||||
| Report Cashier’s Check Loss | |||||
| Foreign Exchange | Inquiries | 24 hours a day, 365 days a year | |||
| Overseas Remittance | 00:10 ~ 23:40 | ||||
| Designate an FX Transaction Bank | 09:00 ~ 16:00 | Unavailable | Unavailable | ||
| View Designated FX Transaction Bank | 24 hours a day, 365 days a year | ||||
| Transfer between Foreign Currency Accounts | 24 hours a day, 365 days a year | ||||
| Foreign Currency → Korean Won Transfer | 09:00 ~ 16:00 | Unavailable | Unavailable | ||
| KRW→Foreign Currency Transfer | 09:00 ~ 16:00 | Unavailable | Unavailable | ||
| Other Associated Work | View Various Corporate Payment Bonds | 24 Hours | |||
| Apply Account Receivable Secured Loan | 08:00 ~ 19:00 | Unavailable | Unavailable | ||
| Apply for Purchasing Card Pre-Deposit | 08:00 ~ 16:30 (3rd-party bank account 15:30) |
Unavailable | Unavailable | ||
| Register Purchase Loan Collection | 08:00 ~ 18:00 | Unavailable | Unavailable | ||
| Purchase Loan Acquisition / Payment / Deposit | 08:00 ~ 18:00 | Unavailable | Unavailable | ||
| SK Energy Collection | 24 hours a day, 365 days a year | ||||
| Mileage | Mileage | 24 hours a day, 365 days a year | |||
| Online Customer Service Center | Online Counseling | 09:00 ~ 18:00 | Unavailable | Unavailable | |
| Mobile Banking | Inquiry, Transfer, and Credit Card Services | Same as Internet Banking | |||